About Us
Children First Academy Trust
In partnership with Kajima Community
This website shows the facilities available for community hire at venues operated under the Children First Academy Trust.
All bookings are managed through BookingsPlus, the online booking system used for this venue.
How are bookings made and managed?
BookingsPlus is designed to be self‑service wherever possible.
Through this website, customers can:
- Search availability
- Create booking enquiries and requests
- Manage regular and repeat bookings
- Upload required documentation
- View invoices and make payments
Customers are encouraged to use BookingsPlus as their first point of contact for managing their bookings.
What if help is needed with a booking?
If a customer is unable to resolve an issue using the booking system, the BookingsPlus Admin team is available to provide support.
Customers are encouraged to contact the team by email wherever possible, as this allows enquiries to be logged, prioritised, and responded to in line with service level targets.
What the BookingsPlus Admin team is responsible for
The BookingsPlus Admin team manages the administrative side of community bookings, including:
- Managing booking requests and general enquiries
- Applying space and site closures when required
- Ensuring the correct documentation is received for each booking
- Issuing invoices and processing payments
- Arranging venue viewings
- Supporting lost property enquiries
When a customer calls or emails about a booking, they will be speaking directly with the BookingsPlus Admin team at Kajima Community.
The team is available Monday to Friday, 9:00am–5:30pm.
What happens during a booking at the venue?
When customers are on site, bookings are supported by on‑site venue staff.
This may include staff employed by:
- the school or trust, or
- an appointed facilities management provider
If any issues arise during a session, such as:
- Access to the space
- Heating, lighting, equipment, or facilities
- Immediate health and safety concerns
customers should speak directly to the on‑site staff on duty, as they are best placed to resolve issues in real time.